Frequently asked questions

Download the Spark Space app, verify your phone number, pick an available unit at the Yanji store, sign the e‑contract, and pay by card—often under five minutes with no walk‑ins or staff calls required.

Yes. After you download the app, preview mode lets you inspect real dimensions and placement without paying. Want to visit in person? Message us on LINE to book a tour and we’ll walk you through the space.

No living things (including plants), food or perishables, oils or flammable chemicals, explosives or weapons, toxic/hazardous waste, noisy or foul‑smelling items, or anything illegal. Message us on LINE if you’re unsure.

Yes. The facility runs industrial dehumidifiers targeting ~55% RH with continuous monitoring. You can also check live temperature and humidity readings in the app to keep valuables in a stable environment.

Start move‑out in the app. After the unit is cleared and inspected for damage, we refund the deposit to your original card within seven days. All rent and late fees must be settled first—otherwise they’re deducted from the deposit.

Each unit has 24/7 HD monitoring with retained access logs. If something looks wrong, contact us on LINE or phone immediately—we’ll pull footage to assist. We recommend separate insurance for valuables; items over NT$50,000 aren’t ideal to store.

Full‑coverage 24/7 cameras, digital access with rotating phone codes, and industrial dehumidifiers holding ~55% RH. Access logs are stored in the cloud, and you can view live in‑unit video from the app anytime.

Yes. Smart access lets tenants enter 24/7. Generate a one‑time dynamic code in the app to open the store and your private unit—no physical keys or staff assistance required.

Yes. Issue a temporary guest code in the app for family, friends, or movers. Access is time‑boxed and you get instant notifications for every entry and exit.

Yes. Share a temporary code from the app so movers can work independently. Dollies are available at the B1 entrance. First time? Message us on LINE and we can help plan the route.

Monthly billing: cancel anytime in the app—unused days in the current month are refunded daily, with one month’s deposit retained as a cancellation fee. Quarterly/yearly promos: early termination refunds list‑price months not used (not the promo rate) and also retains one month’s deposit.

Yes. We issue e‑invoices as required by law and email them monthly. Need a company title and tax ID for reimbursement? Tell us on LINE when you sign up and we’ll configure it in your contract.

The app reminds you before each due date. If a card charge fails, we follow up on LINE or SMS. After five unpaid days, a 1% daily late fee on the base rent begins on day six. Autopay is the easiest way to avoid gaps.